The new ‘Welcome Back’ tool on brusselsairport.be tells you, based on your destination, the number of passengers, the quantity of baggage and the opening hour of the check-in desk(s) for your flight, when best to arrive at the airport.
In times of 'social distancing', a smooth passenger flow is essential. Travelling has become more complex due to all the required documents. Because of the additional checks, throughput time at check-in is somewhat longer. To make sure that passengers arrive in the departure hall in time so that they can start their holiday without stress, the Passenger Experience team at Brussels Airport came up with the 'Welcome Back' advice.
User-friendly and efficient
The tool is very easy to use. You enter your destination and select the date of departure. The tool immediately calculates the 30-minute slot in which you should ideally be at the airport. You can request this advice as early as five days before your flight.
If you wish, you can also receive updates on your flight via Messenger and Whatsapp.
Custom advice
Before the Covid-19 crisis, we always asked passengers to be at the airport two hours in advance for a Schengen flight and three hours for a non-Schengen flight.
The new tool takes into account the seat capacity of the aircraft, the estimated amount of baggage, the percentage of passengers who check in online and the number of check-in desks for the flight. Almost entirely customised, in other words. For many flights, the time advice is quite a bit earlier than the two to three hours we used to recommend.
The Welcome Back-tool can easily be accessed from the brusselsairport.be homepage.