Since its creation in 2015, the Airport Operations Centre has grown into a leading and internationally recognised model for coordinated airport operations.
Ten years ago, Brussels Airport opened its Airport Operations Centre (APOC), the airport's nerve centre where all operational partners, including airlines, baggage handlers, and emergency services, work side by side to coordinate airport operations.
What began as an innovative collaboration between a few airport partners in 2015 has grown into a leading and internationally recognised model for coordinated airport operations, ensuring a safe and pleasant journey for 70,000 passengers each day.
Today, around 300 employees from the airport operator and its partners, including airlines, handlers, emergency services, external security service providers and customer service staff, work for APOC.
In 2024, Brussels Airport - through its subsidiary Airport Intelligence - contributed to the development of ‘Airport Operations Centres: A Guidebook’, in collaboration with Airports Council International (ACI). This guidebook is considered a benchmark for APOCs worldwide and uses Brussels Airport's model as a source of inspiration for other airports.
As a consultancy, Airport Intelligence has supported the establishment and optimisation of APOCs at more than ten airports across Europe and Asia over the past three years.