Damaged or missing baggage

  • Damaged or missing baggage?
  • What to do when you’ve lost something?
  • Your rights as a passenger

> Click here for the contact information for all airlines & handlers

Lost item in the airport?

> For all luggage rules, please click here

> For all services concerning luggage, please click here

Damaged or missing luggage

Damaged luggage

The procedure for damaged or pilfered luggage is different for every airline or handling agent. If you notice that your luggage is damaged when picking it up, please go to the service counter of the handling agent of your airline to file a declaration.

If you hadn’t noticed the damage or pilferage until later, please contact your airline.

Click here for the contact information for all airlines & handlers

Missing luggage

For lost luggage, you should contact the handling agent of your airline. Before leaving the baggage hall, go to the counter to report the loss.

Click here for the contact information for all airlines & handlers

Picking up found luggage

Temporary measure because of Covid-19

Your lost item was found but you prefer to come pick it up at the airport yourself? We’ll keep the item for you until the spreading of the Coronavirus is contained and airport operations are back to normal. We will contact you ourselves to make an appointment.

Did you receive a message from the Lost & Found service from your airline asking you to come to the airport? Please bring the required documents (boarding pass and luggage tag) with you and visit the Lost & Found desk between 6:00 and 22:00.

The entrance is located to the right of the Quick hamburger restaurant in the arrival hall. To gain access, you must ask a security guard to assist you.

Important: Only one person per claim is allowed in the luggage hall/reclaim.

Items lost on the plane

For hand baggage or items that you have lost on board, you may contact your airline or its handling agent.

Click here for the contact information for all airlines & handlers

If you have lost something while using a different airline than the ones stated above, you must contact the handling agent of the airline in question.

Click here for the contact information for all airlines & handlers

Items lost in the airport building or on airport territory

If you lose something at our airport, you can make use of our Lost & Found service. We shall then ask you to fill in a contact form, requesting your first and last names, e-mail address, telephone number and a description of the lost item. If you cannot collect the found item yourself, you can send us an e-mail with the first and last names of the person who will come to collect it on your behalf.

At the time of collection, we shall, in order to avoid any future misunderstandings, make a copy of the front of your identity card (or that of the person who comes to collect your found item) for verification and to link it to the object. We shall never store Personal Data, including the copy of the front of the identity card, for longer than necessary.

Important: a personal laissez-passer is needed to enter the airport. It will be provided by email for you to print. We kindly request you to bring your ID card as well. Please note that wearing a face mask is mandatory at Brussels Airport.

Terms & conditions

* Lost and found items are kept for 3 months. Once this delay is exceeded, it will no longer be possible to recover your item. Lost and found Identity cards or passports are transferred after 1 month to the municipality/city of issue or to your country’s embassy in Belgium.

** In case your lost and found item contained cash money, we will as a safety measure transfer the money to your bank account, even if you choose to come and collect your lost and found item at the airport.

Please send us: the bank’s name and address + BIC (Bank Identifier Code) and IBAN (International Bank Account Number) + the account holder’s name.

*** We also inform you that, according to our Health & Safety procedures, any foodstuffs will systematically be removed from all found items.

Passenger rights

Generally, you arrive at your destinations without any issues. However, sometimes things don’t go as planned. A plane might be cancelled or leave later than expected. In cases as such, you may find all the information about your rights as a passenger this website.