After travel services

  • What to do when you’ve lost something?
  • Damaged or missing luggage?
  • Your rights as a passenger

Lost & Found

Lost or forgotten something on the plane or in the airport? Here you will find the contact details of the service that can help you.

Items lost in the airport building or on airport territory

For items lost in the airport building or on airport territory, you may consult the Lost & Found service via the online contact form.

Items lost on the plane

For luggage or items that you have lost on board, you may contact your airline or its handling agent.

  • Brussels Airlines: You can contact Brussels Airlines at lost.properties@brusselsairlines.com about anything concerning lost items. Brussels Airlines can also be contacted at the same address for items lost on board of flights of Australian Airlines and Swiss International Air Lines.
  • Delta Air Lines: If you have forgotten or lost something on a Delta Airlines flight, you can visit the website of Delta Airlines. For situations concerning tax-free goods, alcohol, cigarettes, tobacco, you must contact Swissport: bru.lostitems@swissport.com.
  • Hainan Airlines: If you have forgotten or lost an item on board a, Hainan Airlines aircraft, you may send an email to: belgium@hnair.com.
  • United Airlines: For reports of lost items with United Airlines, send a mail to: bruticketdesk@united.com

If you have lost something while using a different airline than the ones stated above, you must contact the handling agent of the airline in question.

  • Aviapartner: For items lost on board of an aircraft handled by Aviapartner, you may send an email to founditemsbru@welcomeservices.be.

  • Airlines that collaborate with Aviapartner: Aegean Airlines, Aer Lingus, Air Baltic, Air Europa, Air Lituanica, Air Serbia, Air Transat, Belle Air, BMI Regional, British Airways, CSA Czech Airlines, Easyjet, El Al, Estonian Air, Ethiopian Airlines, Etihad Airways, FlyEgypt, HOP Airlines, Iberia, KLM, Meridiana Fly, Nouvelair, Royal Air Maroc, Ryanair, Onur Air, Pegasus Airlines, SAS Scandinavian Airlines, TAP Portugal, Transavia, TUIfly, Tunisair, Turkish Airlines, Vueling
  • Swissport: For items lost on board of an aircraft handled by Swissport, you may send an email to bru.lostitems@swissport.com

  • Airlines that collaborate with Swissport: Adria Airways, Aeroflot, Air Algérie, Air Arabia, Air Canada, Air Malta, Alitalia, Atlasjet, Blue Air, Bulgaria Air, Corendon, Croatia Airlines, Egyptair, Emirates, Eurolot, Finnair, Freebird Airlines, Germanwings, Icelandair, LOT Polish Airlines, Lufthansa, Qatar Airways, Tailwind Airlines, TAROM, Ten Airways, Thai Airways, Thomas Cook, Ukraine International Airlines

Damaged or missing luggage

Damaged luggage

The procedure for damaged luggage is different for every airline or handling agent. If you notice that your luggage is damaged when picking it up, please go to the service counter of the handling agent of your airline to file a declaration.

If you hadn’t noticed the damage until later, please contact your airline.

Click here for the contact information for all airlines

Missing luggage

For lost luggage, you should contact the handling agent of your airline. Before leaving the baggage hall, go to the counter to report the loss.

Aviapartner

Airlines of which flights are handled by Aviapartner:

Aegean Airlines, Aer Lingus, Air Baltic, Air Europa, Air Serbia, Air Transat, All Nippon Airways, BMI Regional, British Airways, CSA Czech Airlines, Easyjet, El Al, Ethiopian Airlines, Etihad Airways, FlyEgypt, HOP Airlines, Iberia, KLM, Meridiana Fly, Nouvelair, Onur Air, Pegasus Airlines, Royal Air Maroc, Ryanair, SAS Scandinavian Airlines, Sun Express, TAP Portugal, Transavia, TUIfly, Tunisair, Turkish Airlines, Vueling

Contact information Aviapartner:

baggagebru@welcomeservices.be

+32 2 753 77 07 (from 9:00 to 17:00)

Swissport

Go to https://missing-bag.swissport.com/ and use the token that you have received to declare the missing luggage.

Airlines of which flights are handled by Swissport:

Adria Airways, Aeroflot, Air Algérie, Air Arabia, Air Canada, Air Malta, Alitalia, Atlasjet, Austrian Airlines, Blue Air, Brussels Airlines, Bulgaria Air, Cobalt Air, Corendon, Croatia Airlines, Delta Air Lines, Egyptair, Emirates, Eurolot, Finnair, Freebird Airlines, Germanwings, Hainan Airlines, Icelandair, LOT Polish Airlines, Lufthansa, Qatar Airways, Tailwind Airlines, TAROM, Ten Airways, Thai Airways, Ukraine International Airlines, United Airlines, WOWair, Swiss

Contact information Swissport:

bru.lostbag@swissport.com

Brussels Airlines

For missing luggage after flying with Brussels Airlines, you may send an email to baggageservice@brusselsairlines.com. You may also call +32 (0)2 723 23 62, possible every day from 9:00 to 19:00 (Belgian time).

On this map you can find the service counters of all the handling agents in the luggage area.

Picking up found luggage

Did you receive a message from the Lost & Found service from your airline asking you to come to the airport? Please bring the required documents (boarding pass and luggage tag) with you and visit the Lost & Found desk between 6:00 and 22:00.

The entrance is located to the right of the Quick hamburger restaurant in the arrival hall. To gain access, you must ask a security guard to assist you.

Attention: Only one person per case is allowed in the luggage hall/reclaim.

Passenger rights

If you’re lucky, you arrive at your destinations without any issues. However, sometimes things don’t go as planned. A plane might be cancelled or leave later than expected. In cases as such, you may find all the information about your rights as a passenger this website.