Need information?

Do you have a question? Go to one of our information desks, talk to our Airport Crew, consult the Travel Planner or reach out to BRUce, our online chatbot. 

Information desks at the airport

Visit one of our information desks in the Departure or Arrival Hall. The information desk of the Departure Hall is located near check-in row 3. You can stop by daily from 6.00 am to 9.00 pm. 

View location

The information desk of the Arrival Hall is located outside the baggage hall. You can stop by daily from 6.00 am to 9.00 pm. 

View location

Airport Crew at the airport

At Brussels Airport, you can also contact the Airport Crew. Whether you have questions about your flight, airport facilities or other topics, they will be happy to help you. You can easily recognise them by their green T-shirts or polos that say 'May I help you?’.

The Airport Crew members speak several languages. They can be found at various places in the airport: in the Departure Hall, at the screening, at the departure and arrival border control and at the baggage hall.

Travel Planner

Would you like to know more about your flight? Consult our Travel Planner. Enter your flight number and view all real-time information immediately.

Go to Travel Planner

BRUce, your personal travel assistant

Did you already meet BRUce, the chatbot of Brussels Airport? He knows all the airport's secrets and can't wait to share them with you. He can also tell you more about your flight schedule, parking, shops and other services. Occasionally, he is in a very generous mood and might give you some presents…

If it happens that BRUce cannot answer your question, you can always switch in the conversation to one of our live agents. They will be happy to help you and answer any questions you may have.