Information desk


The Brussels Airport information desk is located in the departures hall at check-in row 8, next to the Connections travel agency.

Opening hours
From 6 am to 9 pm.

Staff at the info desk will provide you with all information regarding departing and arriving flights, airport infrastructure and facilities, referrals to tour operators and airlines, public transport, etc.

Our staff will also be happy to help you with tourist information about destinations in Flanders, Wallonia and Brussels.

Please note that, due to the current situation, the info desk in the Arrivals hall is temporarily closed.

Seek help from our Airport Crew

If you have questions or need help at Brussels Airport, the members of our Airport Crew will gladly help you. They speak several languages and are easily identifiable by their green shirts with the inscription 'May I help you?'.

Direct info, within reach 

Even when you're already on the road, we're always close by via the Brussels Airport mobile website. To plan your time as best you can, just enter your flight number in the "Travel Planner". You'll get a clear overview of the next steps and an indication of possible waiting times. 

You want more detail? The free Brussels Airport App also gives an indication of when it's best to leave at home and of the walking distances at the airport itself. If you activate notifications, your own smartphone will tell you when your trip can start.  

Do you have a quick little question? You can contact us on WhatsApp. Enter the number +32 2 753 77 53, and you will immediately be redirected to the verified account of Brussels Airport, which will automatically be added to your contact list in the app. You will first get to meet BRUce, the chatbot of Brussels Airport. He can provide information about flights, parking, shops and many other services. However, if the information provided is insufficient, you can choose to contact our colleagues directly.

Finally, it's easy to stay informed about what's trending at Brussels Airport via Facebook, Instagram and Twitter.

Of course, all this is possible though our highspeed free WIFI throughout the terminal.