Looking for something specific?
Below you’ll find the most frequently asked questions
Lost something
The Lost & Found tool shows you straight away how to find your lost item
Special assistance
Need help? Request assistance for passengers with reduced mobility
Travel documents
What documents do you need for your next destination?
Enquiry about my flight
Booking, luggage or check-in? Your airline will be happy to help
Flight delayed or rescheduled
What to do in the event of a delay or change to your flight schedule
Your travel planner
Get a complete overview of your journey at the airport
Wasn’t BRUce able to help you any further?
Our Customer Care team are here to help. Please send us your enquiry, compliment or complaint via the contact form.
Already at the airport? Visit the information desk in the departure hall, right opposite check-in row 3. It is open every day from 6 am to 9 pm.