Travelling with assistance
- We care for you at every step of your journey
- Available for departing, arriving and connecting passengers
- Assistance in according to your needs, all you need to do make sure you preregister
Passengers with reduced mobility (PRM) can count on high-quality assistance at Brussels Airport.
Prepare for your trip
If you require special assistance, contact your airline or travel agent in advance. You can inform them if you bring your own wheelchair or if you need any special arrangements. Make sure to do this at the latest 48 hours before the departure time of your flight.
If your request is received later, we will do our best to assist you, but we will always give priority to passengers who have booked in advance.
Please be prepared that there might be a longer waiting time in that case. For requests received less than 1.5 hours before departure, rest assured we will still do our best to accommodate you, but we can no longer guarantee timely assistance.
Requests received within an hour before departure are usually not accepted. It may mean that you cannot board first or that you may miss your flight. We advise you to come to our desk well in advance for timely assistance.
To Brussels Airport
In case somebody drops you off at the airport, you can use the Drop-Off area. This can be used for 10 minutes free of charge. It is a 250m walk to the terminal.
If you use your own car, use one of our car parks. Every car park has dedicated parking spaces marked with the disabled parking sign. These spaces are located as closely as possible to the entrance of the terminal. Always display your official disabled parking permit.
At Brussels Airport
When you arrive at the airport, please make sure that you go to the check-in desk first to receive your boarding pass. You will need to present it at the (Special) Assistance Welcome Desk, located next to check-in row 1.
If you can’t get to the check-in or (Special) Assistance Welcome Desk, there are several PRM Help Points at the airport. You can find them at:
- car park P2, level 2 (departures),
- drop-off zone next to the ticket machine,
- bus station at platform C,
- train station (near the elevators).
Do you have more questions?
