Help, I have lost something!

  • Damaged or missing baggage?
  • What to do when you’ve lost something?
  • Your rights as a passenger

Have you lost something at the airport? We will help you find it!

With a few questions, our smart 'wizard' will guide you to the right party so you immediately know who to contact or where to log a lost property enquiry.

Start your search

We have also listed the most frequently asked questions about lost items:

If your baggage has been lost, please contact your airline's handling agent. At Brussels Airport, Aviapartner and Alyzia are active as handling agents.

Search this list for the airline you were flying with and find all related data including baggage information.

Before leaving the reclaim area, go to the handling agent's desk to report the loss. The desks are located near belts 7 and 8 in the reclaim area.

Do you prefer to do this at home? The handling agent will explain how to find the online declaration form.

If you have lost something at our airport, you can contact the Lost & Found service of Brussels Airport.  Please fill in the on-line contact form 

Report your lost item

You will be asked for a description of the lost item, as well as you contact details. As soon as we have found the item, we will contact you.

If you have found something at our airport, you can hand it over to the nearest airport staff member (airlines, handlers, security, airport crew or shop assistants). 

This way we try to return it to its rightful owner.

The baggage handlers handle your baggage on behalf of the airline. It is, therefore, best to contact directly the handling agent of the airline you travelled with. At Brussels Airport, Aviapartner and Alyzia are active as handling agents.

Search this list for the airline you were flying with and find all related data, including baggage information.

If you notice the damage immediately when picking up your baggage, go directly to the desk of your airline's handling agent to report it. The desks are located near belts 7 and 8 in the reclaim area.

 

If you notice the damage only later, contact the handling agent's Lost & Found service as soon as possible.

Bad luck, but you may have accidentally taken a suitcase that is very similar. In this case too, it is best to contact the handling agent involved or the airline you travelled with.

Click here for the contact information for all airlines & handlers

If, for example, you have lost a pair of glasses, a jumper, a backpack or something else on the plane, we can guide you to the right party so you immediately know who to contact or where to log a lost property enquiry.

Start your search

or 

Click here for the contact information for all airlines & handlers

Any lost identity card, passport or other official document that is found, is always brought in at the Lost & Found service of Brussels Airport.

Report your loss here, for us to be able to contact you when the item is found.

Report your lost item

However, you will need provisional documents for travel. For this, you will need to report the loss to the police.

If you find a passport, hand it over to a member of the airport staff as soon as possible (e.g. at the information desk on departures, at security screening or to one of the Airport Crew ) so that they can give it to the Lost & Found service of Brussels Airport.

Depending on the situation, lost baggage can be sent back by the airline or the handling agent.

However, you may be asked to collect your lost or exchanged baggage yourself at the airport.  What do you need for this?

  • Until 14 hours after your journey, you can sign-up in the reclaim area with your identity card, boarding pass and baggage label. You received the luggage label when you checked in your luggage at departure.
  • If more than 14 hours have elapsed since you lost your luggage, you will also need the reference number of your declaration in order to return to the reclaim area. You received this number from the handling agent when you reported the loss.
  • During COVID-19, you will also need a printed personal document to gain access to the airport. This will be sent to you by e-mail.
  • We would like to remind you that wearing a face mask is mandatory at Brussels Airport.

With these documents, you register with the security agent at the entrance of the reclaim area on arrival level. After your documents have been checked, the security agent can grant you access to the baggage hall so that you can contact your airline's handling agent.

Important: In the current circumstances, only one person per case will be admitted to the reclaim area.

If you completed the contact form and your item is found, the Lost & Found service of Brussels Airport will contact you to inquire to which address the found item may be sent. Because of the COVID-19 pandemic, it is currently not allowed to pick up your item yourself at the airport.

We never keep the personal data you have provided longer than necessary.

Good to know about found objects

The objects found are kept for a limited period of time. In these COVID-19 times, it is not possible to come collect your found item yourself. The Lost & Found service will therefore contact you (again) to have the item sent to you by mail

As a precaution, if your lost item contained cash, we will transfer the recovered amount to your bank account.

In accordance with our health and safety procedures, all food products are systematically removed from the items found.

Usually you will arrive at your destination without any issues. However, sometimes things can go wrong. A flight might be cancelled or experience delay.

On this website you will find all information about your rights as a passenger.