Flight delayed? What to do, your rights & help

What to do right now

Three quick things that help most while your flight is delayed. For live status and gate changes, ask BRUce above.

Check your flight status

Receive the most recent info about your flight

Keep your boarding pass & receipts

Useful for any potential reimbursement if applicable..

Need help in the terminal?

Speak to our staff or visit the information desk in the departure hall

Flight cancelled?

A cancelled flight is never convenient. Fortunately, you can rely on alternative options. Check your options

Under European Regulation EU 261/2004 you may be entitled to assistance and sometimes financial compensation. Here's who handles what.

Your airline — your contractual point of contact: official flight status, rebookings (including connections), vouchers, hotels and compensation claims.
Travel organiser / tour operator — package holidays and group bookings.
Brussels Airport — guidance at the airport, facilities, assistance and general info. We cannot rebook flights or grant compensation.

Make the wait more comfortable with everything the terminal has to offer.

Shops & restaurants

Open as long as possible during disruptions

Lounges

Extra comfort

Kid-friendly

Play areas and baby care rooms.