Frequently asked questions

Did you drop someone off and would you like to wave goodbye? You can take a moment to say goodbye on the drop-off area or outside in front of the terminal building. In the current circumstances, only persons travelling themselves or having travelled and airport staff are admitted to the terminal. People accompanying wheelchair users or minors can also access the terminal.

Did you come to pick someone up?Wait for them in your car in the car park, or, if this person needs assistance, outside the terminal at the exit of the arrivals hall. Waiting for someone inside the airport is not allowed. Please respect a social distance of 1.5 metres from others.

The airport is easily accessible by all means of transport. 

Public transport runs to and from the airport according to the normal timetable. From the age of 12, the wearing of a face mask is mandatory on the train/tram/bus as is the case in the airport terminal.

More information about the mobility around the airport can be found on this page.

Do you want to know when best to be at the airport? We are happy to advise you on the ideal time to arrive at the airport. Enter your date and destination and we’ll tell you when best to walk into the terminal. To be as accurate as possible, we calculate this for the 5 coming days. So it's best to have a look a few days before you travel.

Welcome! Come in on time

Also prepare for your check-in. Your COVID-19 documents are checked here. 

At Brussels Airport you can have a COVID-19 PCR test taken. The COVID-19 Test Centre, operated by Ecolog, is located just outside the airport terminal on Departure level for departing passengers and on Arrival level for passengers arriving in Belgium.

Do you want to get a COVID test here prior to your departure? Then you best check first how long you will have to wait for the results of your test. This depends on the time slot in which the test is taken.

COVID-19 Test Centre

 

Absolutely! Floor markings in the terminal remind passengers to observe a 1.5-meter distance from one another. Nevertheless, we also ask that you use your common sense.

Moreover, we have also put up posters everywhere.  To remind people of the covid-19 measures, the rules are also repeated on the information displays and broadcast through the PA system.

During your journey through the airport, you will come across hand sanitizing dispensers at various locations including in the departure hall, piers, baggage reclaim hall, ....  In total there are more than 200 fixed dispensers available. In addition, mobile gel dispensers  are provided, as well as hand wash basins for you to wash your hands.

Face masks are available in vending machines at the various entrances to the airport. For children there is even a Smurfs face mask, an exclusive design for Brussels Airport.

Take a look at all our safety measures here.

The symptoms corresponding to Covid-19 are fever, coughing, difficulty in breathing, loss of taste and smell, fatigue, ... If you show these symptoms, we advise you to postpone your trip.  You are requested not to come to the airport but to contact your doctor.

Yes, an attractive take away offer at a selection of restaurants is guaranteed both before and after the screening. All precautions (social distancing, mouth masks, hygiene rules,...) are strictly followed to guarantee a tasty departure. Please click here to have some inspiration.

Shops are open: Click here for an overview of the shops at the airport or shop in advance on-line and pick it up on the fly.

Yes, the Diamond lounges in Pier A and Pier B are open as from June 3rd 2021. You can book your lounge pass in advance to be sure of a pieceful start of your journey. Please check the information on lounges at Brussels Airport here.

 

First, there are adapted procedures for getting on and off the aircraft. This guarantees the necessary social distance in the plane.  

You will also be asked to walk around as little as possible during the flight. Also, you are required to wear a face mask during the whole flight. 

Moreover, aircraft cabins are equipped with HEPA (High Efficiency Particulate Air) filters that guarantee air purification. This recirculation system for the air in the cabin is similar to what one would find in a hospital operating theatre.  These filters capture viruses and bacteria and thus ensure a safe flight.

Since the 1st of August 2020, all passengers travelling to Belgium must fill in the "Public Health Passenger Locator Form" in advance.

https://travel.info-coronavirus.be/public-health-passenger-locator-form

More information about arriving at the airport can be found here.

Would you like to know which health measures are put in place at your airport of destination? Detailed information is available here

We want to make sure that you can travel with confidence during these times. Here you will find all the information you need about connecting flights at Brussels Airport.

More information: https://www.brusselsairport.be/en/passengers/your-travel-planner/connections

Sorry to hear that your flight was cancelled. Unfortunately, as an airport, we cannot do much about this. We, therefore, recommend you contact your airline or your travel agency directly.

Consult the FAQ of the FPS Public Health website for more information.

Do you have a question about your flight or the measures on the plane? Contact your airline.

Do you have a question about measures taken against covid-19 in Belgium? Call +32 800 146 89.

The Foreign Affairs Crisis Center can be reached by phone on +32 250 140 00 from 9.00am to 8.00pm. We emphasize that this number is strictly reserved for emergency situations abroad.

Do you have a question on the economic impact? Call +32 800 120 33.

Do you have another question for Brussels Airport? Call 0900 700 00 (BE) or WhatsApp +32 2 753 77 53 (International number).