Frequently asked questions

The National Security Council has announced that from 15 June you can travel freely within Europe.  And our airport is ready to welcome you again.

Keep in mind that each country has its own rules. Therefore, we recommend you check the rules for the country you are travelling to in advance. You can do so on the website of the FPS Foreign Affairs. You can find the appropriate advice for each country on their page.

Via this link you can find an overview of all the airlines that are flying to and from Brussels Airport today and in the coming weeks.

On this map, you can check which countries allow Belgians without restrictions, which countries impose travel restrictions and which countries are closed to Belgians.

More details on currently applicable travel restrictions.

All passengers as well as the crew on board will need to fill in a passenger location card before departure, allowing the authorities to inform the passengers if necessary as part of contact tracing. On arrival at Brussels Airport, this card is issued and all passengers also receive a flyer with a series of recommendations including consulting a doctor or applying self-quarantine. If a passenger on board shows signs of illness, he or she is put directly aside on the plane and will be met by an airport doctor on arrival. Other passengers on board have filled out a location form.

https://diplomatie.belgium.be/en

The access to the departure hall has changed due to the temperature check. All passengers are diverted so that everyone walks past the thermal cameras. This also means that access to the departure hall is limited to:

  • Passengers
  • People who need to change their tickets at an airline desk
  • People accompanying passengers with reduced mobility
  • Airport staff on duty

Saying goodbye can be done outside or at the drop-off parking.

Did you come to pick someone up?
Wait for him or her in your car in the car park, or, if this person needs assistance, outside the airport at the exit of the arrivals hall. Waiting for someone inside the airport is not allowed. Please respect the containment measures and keep a social distance of 1.5 metres

Yes. Public transport continues to run to and from the airport according to the normal timetable. From the age of 12, the wearing of a face mask is mandatory on the train/tram/bus as is the case in the airport terminal.

More information about the mobility around the airport can be found on this page.

Yes, please click here for all car park information.

At the moment, not all stores and restaurants are open yet.

Click here for an overview of the shops that are already open.

Click here for an overview of the bars and restaurants that are already open.

The guidelines for the HORECA (hotels – restaurants and bars) in Belgium are also applicable in the bars and restaurants at the airport.

Absolutely! Floor markings in the terminal remind passengers to observe a 1.5-meter distance from one another. Nevertheless, we also ask that you use your common sense.

Moreover, we have also put up posters everywhere.  To remind people of the covid-19 measures, the rules are also repeated on the information displays and broadcast through the PA system.

During your journey through the airport, you will come across hand sanitizing dispensers at various locations including in the departure hall, piers, baggage reclaim hall, ....  In total there are more than 200 fixed dispensers available. In addition, there will also be some mobile units with hand gel as well as mobile hand wash basins for you to wash your hands.

How does the temperature screening work?

As of 15 June 2020, every passenger travelling via Brussels Airport has their body temperature checked.

The temperature check for departing passengers is carried out on the curb (the area in front of the departure hall).  All passengers arriving at the airport will be directed to that area. The temperature check is carried out using thermal cameras which can instantly and accurately measure body temperature from a distance. This allows us to measure the temperature of the passengers while they walk into the terminal. The temperature screening is always manned by specially trained personnel.

In the case of arriving passengers, the temperature check takes place before they enter the baggage reclaim hall.

We call on passengers to postpone their journey if they feel unwell or have an elevated body temperature on the day of their journey and not to come to the airport.

What to do if my temperature turns out to be quite high?

If you are a departing passenger and are found to have an elevated body temperature, you will be screened a second time. If during this second screening your body temperature is again higher than 38°C you will be discreetly accompanied go to the medical staff.

During the medical check-up in a specially equipped room, your temperature will again be checked and the medical staff will assess based on a questionnaire and an interview whether you have COVID-19-symptoms.  If this is the case, you will be denied access to the terminal and the plane.

The body temperature of all arriving passengers will also be monitored using thermal cameras. If you are found to have an elevated temperature on arrival, in addition to the mandatory wearing of a face mask, you will be given a flyer with information about the applicable guidelines of the FPS Public Health and the advice to leave the airport as soon as possible and consult a doctor.

Do you do temperature checks on babies?

No, children under the age of 6 will not be screened for elevated temperature. They are therefore always allowed in the airport buildings.

Does the temperature screening comply with the privacy legislation?

The privacy legislation is applied, and the data is not stored for processing. The screens are only viewed by the personnel trained for this purpose and only within the scope of their assignment, while respecting anonymity. These images are not linked to other data. Anyone showing an elevated body temperature will be addressed discreetly.

Who will reimburse me for my trip if I am unable to leave due to an elevated body temperature?

To check the possible compensation for your trip, it is best to contact your airline and/or travel insurance company.

The symptoms corresponding to Covid-19 are fever, coughing, difficulty in breathing, loss of taste and smell, fatigue, ... If you show these symptoms, we advise you to postpone your trip.  You are requested not to come to the airport but to contact your doctor.

Sorry to hear that your flight was cancelled. Unfortunately, as an airport, we cannot do much about this. We, therefore, recommend you contact your airline or your travel agency directly.

No, the lounges are currently unavailable. As soon as air traffic picks up, we will see if the lounges can be reopened.

At Brussels Airport you can take a COVID-19 PCR test. The COVID-19 Test Centre, operated by Ecolog, is located just outside the airport terminal (on the Departure level). 

More information on the page dedicated to COVID-19 Test Centre

We want to make sure that you can travel with confidence during these times. Here you will find all the information you need about connecting flights at Brussels Airport.

More information: https://www.brusselsairport.be/en/passengers/your-travel-planner/connections

Consult the FAQ of the FPS Public Health website for more information.

Do you have a question about your flight or the measures on the plane? Contact your airline.

Do you have a question about measures taken against covid-19 in Belgium? Call +32 800 146 89.

The Foreign Affairs Crisis Center can be reached by phone on +32 250 140 00 from 9.00am to 8.00pm. We emphasize that this number is strictly reserved for emergency situations abroad.

Do you have a question on the economic impact? Call +32 800 120 33.

Do you have another question for Brussels Airport? Call 0900 700 00 (BE) or WhatsApp +32 2 753 77 53 (International number).