Frequently asked questions

Because of the COVID-19 pandemic, some countries are subject to travel restrictions which are converted into colour codes. Ever since 25 September, people are free to travel, including to "red zones". 

For more details on current travel restrictions (colour codes), down to regional level, please check the Foreign Affairs website.

Since the 1st of August 2020, all passengers travelling to Belgium must fill in the "Public Health Passenger Locator Form" in advance.

https://travel.info-coronavirus.be/public-health-passenger-locator-form

More information about arriving at the airport can be found here.

The access to the departure hall has changed due to the temperature check. All passengers are diverted so that everyone walks past the thermal cameras. This also means that access to the departure hall is limited to:

  • Passengers
  • People who need to change their tickets at an airline desk
  • People accompanying passengers with reduced mobility
  • Airport staff on duty

Saying goodbye can be done outside or at the drop-off parking.

Did you come to pick someone up?Wait for them in your car in the car park, or, if this person needs assistance, outside the terminal at the exit of the arrivals hall. Waiting for someone inside the airport is not allowed. Please respect a social distance of 1.5 metres from others.

By ministerial decree, from 19/10/2020 it is forbidden to be out in the streets or in public spaces between midnight and 5 am . During that time, you can only leave your home for work or essential activities. So, make sure to bring proof of your flight (e.g. your ticket) when you travel to the airport  during the curfew. If possible, try to get to the airport by your own means or public transport.

The airport is easily accessible by all means of transport. 

Public transport runs to and from the airport according to the normal timetable. From the age of 12, the wearing of a face mask is mandatory on the train/tram/bus as is the case in the airport terminal.

All car parks are open, except for car park P3.

More information about the mobility around the airport can be found on this page.

At Brussels Airport you can take a COVID-19 PCR test. The COVID-19 Test Centre, operated by Ecolog, is located just outside the airport terminal (on the Departure level). 

More information on the page dedicated to COVID-19 Test Centre

Absolutely! Floor markings in the terminal remind passengers to observe a 1.5-meter distance from one another. Nevertheless, we also ask that you use your common sense.

Moreover, we have also put up posters everywhere.  To remind people of the covid-19 measures, the rules are also repeated on the information displays and broadcast through the PA system.

During your journey through the airport, you will come across hand sanitizing dispensers at various locations including in the departure hall, piers, baggage reclaim hall, ....  In total there are more than 200 fixed dispensers available. In addition, mobile gel dispensers  are provided, as well as hand wash basins for you to wash your hands.

Face masks are available in vending machines at the various entrances to the airport. For children there is even a Smurfs face mask, an exclusive design for Brussels Airport.

Take a look at all our safety measures here.

How does the temperature screening work?

As of 15 June 2020, every passenger travelling via Brussels Airport has their body temperature checked.

The temperature check for departing passengers is carried out on the curb (the area in front of the departure hall).  All passengers arriving at the airport will be directed to that area. The temperature check is carried out using thermal cameras which can instantly and accurately measure body temperature from a distance. This allows us to measure the temperature of the passengers while they walk into the terminal. The temperature screening is always manned by specially trained personnel.

We call on passengers to postpone their journey if they feel unwell or have an elevated body temperature on the day of their journey and not to come to the airport.

What to do if my temperature turns out to be quite high?

If you are a departing passenger and are found to have an elevated body temperature, you will be screened a second time. If during this second screening your body temperature is again higher than 38°C you will be discreetly accompanied go to the medical staff.

During the medical check-up in a specially equipped room, your temperature will again be checked and the medical staff will assess based on a questionnaire and an interview whether you have COVID-19-symptoms.  If this is the case, you will be denied access to the terminal and the plane.

Do you do temperature checks on babies?

No, children under the age of 6 will not be screened for elevated temperature. They are therefore always allowed in the airport buildings.

Does the temperature screening comply with the privacy legislation?

The privacy legislation is applied, and the data is not stored for processing. The screens are only viewed by the personnel trained for this purpose and only within the scope of their assignment, while respecting anonymity. These images are not linked to other data. Anyone showing an elevated body temperature will be addressed discreetly.

Who will reimburse me for my trip if I am unable to leave due to an elevated body temperature?

To check the possible compensation for your trip, it is best to contact your airline and/or travel insurance company.

The symptoms corresponding to Covid-19 are fever, coughing, difficulty in breathing, loss of taste and smell, fatigue, ... If you show these symptoms, we advise you to postpone your trip.  You are requested not to come to the airport but to contact your doctor.

We still recommend that you arrive at the airport 2 hours in advance for a Schengen flight and 2.5 hours for a non-Schengen flight. 

Do you want to get a COVID test here first? Then you best check first how long you will have to wait for the results of your test. This depends on the time slot in which the test is taken.

COVID-19 Test Centre

At the moment, not all stores and restaurants are open yet.

Click here for an overview of the shops that are already open.

Click here for an overview of the bars and restaurants that are already open.

The guidelines for the HORECA (hotels – restaurants and bars) in Belgium are also applicable in the bars and restaurants at the airport.

Currently all lounges at Brussels Airport are closed. As soon as air traffic picks up, we will see if the lounges can be reopened.

First, there are adapted procedures for getting on and off the aircraft. This guarantees the necessary social distance in the plane.  

You will also be asked to walk around as little as possible during the flight. Also, you are required to wear a face mask during the whole flight. 

Moreover, aircraft cabins are equipped with HEPA (High Efficiency Particulate Air) filters that guarantee air purification. This recirculation system for the air in the cabin is similar to what one would find in a hospital operating theatre.  These filters capture viruses and bacteria and thus ensure a safe flight.

We want to make sure that you can travel with confidence during these times. Here you will find all the information you need about connecting flights at Brussels Airport.

More information: https://www.brusselsairport.be/en/passengers/your-travel-planner/connections

Would you like to know which health measures are put in place at your airport of destination? Detailed information is available here

Sorry to hear that your flight was cancelled. Unfortunately, as an airport, we cannot do much about this. We, therefore, recommend you contact your airline or your travel agency directly.

Consult the FAQ of the FPS Public Health website for more information.

Do you have a question about your flight or the measures on the plane? Contact your airline.

Do you have a question about measures taken against covid-19 in Belgium? Call +32 800 146 89.

The Foreign Affairs Crisis Center can be reached by phone on +32 250 140 00 from 9.00am to 8.00pm. We emphasize that this number is strictly reserved for emergency situations abroad.

Do you have a question on the economic impact? Call +32 800 120 33.

Do you have another question for Brussels Airport? Call 0900 700 00 (BE) or WhatsApp +32 2 753 77 53 (International number).