Your Lounge Pass is valid for one year from the date of purchase. It can be used once on any date within this period.
Yes. If you do not use your Pass on the originally selected date, you can use it on another day within its one-year validity period, provided you depart from Brussels Airport.
Your Pass remains valid for one year from the date of purchase and can be used for another flight within this period. Delays or cancellations do not entitle you to a refund.
No, you need a valid boarding pass for a flight departing from Brussels Airport and a Lounge Pass for the same day. When purchasing the Lounge Pass, you must enter your flight date.
The Diamond Lounge (Gates A) is open daily from 4:30 a.m. to 9 p.m. The View Lounge (Gate B) is open daily from 5 a.m. to 10 p.m.
Yes, the Lounges are accessible for wheelchair users. If you need assistance to get there, you can request PRM assistance in advance (at least 48 hours before departure).
Yes, anyone can buy a Lounge Pass, regardless of flight class or airline.
Children under the age of 2 may enter free of charge. From the age of 2, each child needs their own Lounge Pass.
Lounge Guests can access the Lounge as from 3 hours prior to the time of departure of their outbound flight.
A few simple things help everyone enjoy a relaxed stay, like how early you can arrive, how long you can stay, and how food and drinks (including alcohol) work. You'll find all the details in the house rules Diamond Lounge & house rules The View.
For questions, technical issues or to exercise your right of withdrawal, please contact Brussels Airport Customer Service via customer.care@brusselsairport.be.
For further information regarding the terms and conditions applicable to the Lounge Pass, please visit the terms & conditions.
As a consumer, you have the right to cancel your purchase within 14 days of purchase, provided the Pass has not been used. To exercise this right, please contact Customer Service via customer.care@brusselsairport.be. After 14 days, or once the Pass has been used, refunds are no longer possible.
A separately purchased Pass can be transferred by sharing the QR code of the Pass. However, if the Pass is linked to your Enjoy account, it is strictly personal and non-transferable.
If you did not receive your QR code or entered an incorrect email address, please contact Customer Service to have your confirmation and QR code resent. If you are an Enjoy member, your Pass is also available in your Enjoy account and on your personal Enjoy QR code.
After purchase, you will receive your Pass(es) by email. Did you purchase your Pass via your Enjoy account? Then you will also find it in your Enjoy account and on your personal Enjoy QR code.
For questions, technical issues or to exercise your right of withdrawal, please contact Brussels Airport Customer Service via customer.care@brusselsairport.be.
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