What to do in case of delay

  • Your rights as a passenger
  • Contact and updates
  • Experiences at the airport

Your rights as a passenger

Usually, you arrive at your destination without any problems, but sometimes things don't go as planned. A flight may be cancelled or leave later than planned. The flight may be overbooked or you may miss your connection. The European Union provides regulations.

Your Passenger Rights

Contact your airline

If you have any questions, please contact your airline or the travel agent where you booked your trip. Contact details for all airlines operating at Brussels Airport are available here.

Receive the latest updates

Do you always want to receive the latest updates on your flight? Check the current flight information here. Would you want to be informed of any flight changes via your smartphone? Chat with BRUce, your personal travel assistant. He will send updates on your flight via WhatsApp or Messenger.

What can you do at the airport?

It may happen that you suddenly have extra time to spend at the airport. You can relax in the various restaurants and bars. In a shopping mood? Discover our wide range of shops.

Would you rather watch the planes? Or do a little more work? Then head to our relaxation areas.

Travelling with children or babies? Take a look at our child-friendly facilities. Adventure guaranteed!

Relax at the airport

Unfortunately, it is not possible to sleep at the Airport. For a little more comfort, you can visit our Lounge (open until 21.00 h, in summer until 22h.00 h). Would you like to relax with a view of the planes? You can do so in the relaxation areas between the Gates.

Do you know in advance that you will have to wait a long time? Don't hesitate to book a room at the Sheraton Hotel opposite the Departures Hall.

Do you have a connecting flight between two non-Schengen countries (both flights are at Gates B) and want to leave the airport? Then make sure you have the right transfer visa in advance. This way you will be well prepared for your connecting flight.