Emergency services

  • In need of urgent medical assistance?
  • Police services at the airport
  • The Federal Airport Health Authority

Emergency situations

Urgent medical assistance is provided in the following situations:

  • departing passengers with a medical problem that occurs prior to boarding and for which medical assistance cannot be postponed because of the planned flight. 
  • arriving passengers with a medical problem that occurred during the flight or immediately upon arrival and for which medical assistance cannot be postponed until after the passenger arrives at their final destination
  • transit passengers with a medical problem that occurs during their stay at the airport
  • visitors to the airport who are confronted with a medical problem that requires immediate treatment during their stay at the airport
  • airport staff who, while carrying out their duties, suffer an accident with medical consequences or who are confronted with a medical problem for which they cannot consult their own GP within 24 hours

Contact details

The MEDA team is available around the clock. In order to be able to provide a smooth service, we ask you to try and come to the MEDA facilities yourself, if possible. If it is impossible for the patient, please call +32 2 753 63 63 mentioning:

  • the exact location of the patient;
  • whether or not the patient for which the call is made is conscious.

After a call for medical help, the patient needs to stay where they are!

Location

The MEDA facilities for urgent medical help are located in the terminal at ground level (level 0), at the exit towards the bus station.

European emergency number 112

If you’re in distress, you can of course always contact the European emergency number 112 as well.

Police services at the airport

The Federal Police operate two separate services at the airport: the aviation police and the federal judicial police.

  • The aviation police are responsible for the border control and the general policing of the airport complex, among other things. They also man the main call centre. The officers usually wear uniforms.
  • The federal judicial police at the airport - often in plain clothes - specialise in judicial investigations, mainly in the area of organised cross-border crime.

The police services at the airport are permanently available at the central telephone number: +32 2 709 66 66.

The Federal Airport Health Authority

Saniport, the Federal Airport Health Authority, implements the International Health Regulations (2005) at the Points of Entry - in Belgium's territory. It establishes a first health barrier against potential global health threats (e.g. SARS, pandemics) and actively participates in controlling vector-borne diseases (malaria, Chikungunya disease, West Nile virus).

The Federal Airport Health Authority officials monitor the hygiene status of the equipment used by airport passengers and are responsible for destroying luggage and consignments which represent a health risk.

They also issue certificates regarding the international transfer of mortal remains. For more information, visit www.health.belgium.be.

Contact details

You can contact the Federal Airport Health Authority at these phone numbers:

  • +32 (0)2 720 06 78
  • +32 (0)475 44 00 53