VAT Refund

When paying in the store, ask for a tax-free form. Fill it in and attach the original receipt. Didn’t receive a form? You can also use an official invoice to claim your refund.

You’ll need:

• Your tax-free form or invoice

• The purchased goods

• Your passport and boarding pass

If you check in luggage
Go to the customs office in the departure hall before checking in your luggage.

If you travel with hand luggage only
Go through security and passport control first, then visit the customs office.

If you have a connecting flight
Visit the customs office at the last European airport before leaving the EU.

Once approved, customs will stamp your form.

Customs locations at Brussels Airport

Departure Hall (near check-in rows 5 and 6)
Get your form stamped before check-in
Opening hours: Mon – Sun 07:00–22:00

Gates B (Gallery of Light)
For non-Schengen flights
Opening hours: Mon – Sun 06:15–21:45

Gates T
For flights from Europe to Africa via Brussels
Opening hours: Mon – Sun 08:00–13:00

Arrivals Hall (near exit)
Prefer to claim your VAT refund later? Head to the customs office in the arrivals hall. Just ring the bell, and a customs officer will be there to help.
Opening hours: 24/7

Once your form is stamped, you have two options:

Through the store
Send your stamped form or invoice back to the shop. They will process your refund (usually to your original payment method or by bank transfer).

Through airport partners
Drop your stamped form in the mailbox at a currency exchange office. Your refund will be processed by the provider.

Accepted partners

• Global Blue

• Planet Tax Free

• Innova

Using another provider? You’ll need to send the form yourself.