Got a question, lost your way, or looking for a service at the airport? Our team is here to help. At Brussels Airport you can drop by one of our two information desks — one in the departures hall and one in the baggage hall — or speak to a member of our airport crew, present in the terminal 24/7.
Our information desks
You'll find our desk in the departures hall, right opposite check-in row 3. We're happy to help with questions about check-in, gates, flights, transport and all services at the airport.
Opening hours: daily from 6 am to 9 pm. View location ›
Airport crew on site
Our airport crew is present in the terminal 24/7 to assist you in person. You'll recognise them by their green T-shirts with the message "May I help you?". They speak several languages and are happy to point you in the right direction — no question too big or too small.
Ask your question online
Our Customer Care team are here to help. Please send us your enquiry, compliment or complaint via the contact form.