Lost Baggage

How to retrieve checked in baggage from flights on 11 December 2017

- Passengers flying with airlines that are handled by Swissport.

  1. Passengers with Lufthansa and Brussels Airlines
    can make an online declaration through this link: http://lufthansa.com/delayed-baggage

    More info op 00 32 2 723 23 62

  2. Passengers with United, Delta, Alitalia and Emirates
    are requested to fill in a paper declaration at the Swissport desk. If they already left the airport, they can file an online declaration via https://missing-bag.swissport.com/
  3. Passengers of all other airlines handled by Swissport
    are requested to complete the online form on https://missing-bag.swissport.com/ mentioning the code BRUDEC11

- Passengers with airlines that are handled by Aviapartner.

are requested to present themselves at the Aviapartner desk or contact the handler by mail to baggagebru@welcomeservices.be or by phone on +32 (0)2 753 77 07 

Picking up missing baggage from 11 December at the airport

Passengers on one of the flights in the pdf below can come and collect their baggage in person. To do so they should present themselves at the entrance to the baggage reclaim hall on the arrivals level next to the Quick hamburger restaurant. The will be admitted on presentation of their bag tag, IDD card or passport and, if possible, their boarding pass. .

overview of the flights (pdf)



retreive_enIf your baggage is missing you should contact the handling agent of your airline.


Aegean Airlines, Aer Lingus, Air Baltic, Air Europa, Air Serbia, Air Transat, All Nippon Airways, BMI Regional, British Airways, CSA Czech Airlines, Easyjet, El Al, Ethiopian Airlines, Etihad Airways, FlyEgypt, HOP Airlines, Iberia, KLM, Meridiana Fly, Nouvelair, Onur Air, Pegasus Airlines, Qatar Airways, Ryanair, SAS Scandinavian Airlines, Sun Express, TAP Portugal, Transavia, TUIfly, Tunisair, Turkish Airlines, Vueling


+32 (0)2 753 77 07 (between 9 am and 5 pm)


Go to https://missing-bag.swissport.com  and use the token you received to report missing baggage.

Airlines handled by Swissport :
Adria Airways, Aeroflot, Air Algérie, Air Arabia, Air Canada, Air Malta, Alitalia, Atlasjet, Austrian Airlines, Blue Air, Brussels Airlines, Bulgaria Air, Cobalt Air, Corendon, Croatia Airlines, Delta Air Lines, Egyptair, Emirates, Eurolot, Finnair, Freebird Airlines, Germanwings, Hainan Airlines, Icelandair, LOT Polish Airlines, Lufthansa, Royal Air Maroc, Tailwind Airlines, TAROM, Ten Airways, Thai Airways, Ukraine International Airlines, United Airlines, WOWair, Swiss



Brussels Airlines:

For details on the status of your bag file you can also call +32 (0)2 723 23 62 every day from 9 am to 7pm (Belgian time).

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