Have a question? Ask our chatbot BRUce, he knows almost everything 😉 .
BRUce is Brussels Airport’s chatbot and a genuine travel addict. BRUce is your personal virtual assistant whose main purpose is to make your trip through Brussels Airport as pleasant as possible. If BRUce cannot help you further, he will redirect you to one of our live agents for assistance.
Bruce answers to various questions about flights and the life at and around the airport:
Do you have other questions? Or maybe a suggestion for BRUce? Share them during your chat with BRUce. Or contact us through this form.
In Belgium: 0900 700 00 (€ 0.50/min)
Outside Belgium: +32 2 753 77 53 (€ 0.50/min)
If you’re in the terminal, you can also go to the info desk where our staff will be happy to provide you with all information regarding departing and arriving flights, airport infrastructure and facilities, referrals to tour operators and airlines, public transport, etc.
You will find the Brussels Airport information desk in the Departures hall near check-in row 8, next to the Connections travel agency. Read more here.