VAT refunds

You can claim a VAT refund if you meet the following conditions: 

• You live outside the EU and are leaving the EU. 
• You bought the goods in the EU and will take them home within 3 months. 
• The minimum amount per invoice or tax-free form is €125 (incl. VAT). This minimum applies in Belgium. 
• You have a receipt and/or a tax-free form (with proof of purchase). 
• You have the purchased goods with you when you make your declaration. 

Ask for a tax-free form when paying at the store. Fill it out completely and attach the original receipt. Forgot to ask for the form? You can also use an official invoice to claim your VAT.

At the airport and checking in hold luggage? Visit the customs office in the departure hall before you check in your luggage.

Bring these items with you: 

• Your tax-free form or invoice 
• The goods you purchased 
• Your passport and boarding pass 

All set? Customs will give your form a stamp, which you’ll need to claim your VAT refund.

Only travelling with hand luggage? 

Go through security screening and passport control first, then visit the nearest customs office with your hand luggage. 

Have a connecting flight? 

Go to the customs office at the last European airport where you have a connecting flight, and bring your hand luggage with you.

Departure Hall (near check-in rows 5 and 6) 

Stop by this desk to get your VAT refund approved. Once it's done, you can pack the goods in your checked baggage and check them in. 

Opening hours: Mon – Sun 07:00-22:00 

Customs at Gates B (Gallery of Light) 

Flying from Brussels Airport to a non-Schengen destination? Visit the customs office at Gates B. 

Opening hours: Mon – Sun 07:00-22:00 

Gates T 

Flying from Europe to Africa via Brussels Airport? You can easily get your VAT refund processed at the customs office near Gates T. 

Opening hours: Mon – Sun 08:00 – 13:00 

Arrivals Hall 

Prefer to claim your VAT refund later? Head to the customs office in the arrivals hall, right by the exit. Just ring the bell, and a customs officer will be there to help. 

Opening hours: Mon – Sun 24/7 

View map >

You’ve got your stamped form. Now what? You have two options: 

• Through the store: Send your customs-stamped invoice or form back to the shop. They’ll process your refund. 
• Through our airport partners: Drop your stamped tax-free forms into the mailbox at one of our currency exchange offices. 

Important: Only forms from these refund partners are accepted here: 

• Global Blue 
• Planet Tax Free 
• Innova 

Using a different tax refund provider? You’ll need to mail the form yourself.