As an airport we want to make sure that you can travel again in a carefree and pleasant way. During the COVID-19 pandemic, guaranteeing the safety and health of our passengers and staff is more crucial than ever.
For a safe and relaxed start of your trip, we would like to ask your cooperation to protect yourself and others:
In our terminal hundreds of information boards, stickers and posters remind you of these basic rules. Hand sanitiser dispensers are available throughout the terminal, and you will find mobile hand washing units in the departure hall.
We also advocate contact-free processes e.g. for payments, check-in and boarding of passengers. To help you with this, we have placed additional queueing barriers and plexiglass screens.
Since the 15th of June, thermal cameras are used to monitor the body temperature of all passengers before they enter the terminal. Thermal cameras are the safest, fastest and most reliable system to identify persons with elevated body temperature.
Anyone whose temperature exceeds 38°C, will be screened a second time. If during this second screening the body temperature is again found to be higher than 38°C the passenger will be discreetly accompanied to the medical staff. During the medical check-up in a specially equipped room, his/her temperature will again be checked and the medical staff will assess based on a questionnaire and an interview whether the passenger has COVID-19-symptoms. On the basis of this questionnaire, the passenger may be denied access to the terminal.
As a result, access to the departure hall has also changed. All passengers are diverted so that everyone walks past the thermal cameras. This also means that access to the departure hall is limited to:
Saying goodbye can be done outside or at the drop-off parking.
For arriving passengers, a mobile body temperature monitoring unit will be put in place.
More questions about the temperature check? Answers can be found on:
To reinforce our cleaning and disinfection actions, we use UV sanitising technology, more specifically to disinfect trolleys and floors. We have also increased the frequency of regular cleaning rounds, especially for the trays at security screening, sanitary blocks and our infrastructure in general.
With all these measures, we want to provide you with a clean and hygienic infrastructure, as well as contribute to a safe and carefree trip. #safetravel
In implementing the different health and safety measures, we follow the monitoring program launched by EASA, the European Union Aviation Safety Agency. The guidelines were drawn up in consultation with both aviation and public health authorities to look for practical solutions for the aviation industry in this unusual crisis.
As EASA pilot airport, we monitor the situation closely and are ready to immediately implement any additional measures when necessary. The Belgian health authorities and our health sector are extremely vigilant and use all means to protect public health.