At Brussels Airport, we aim to help our passengers with reduced mobility (PRM) in the best way possible, tailored to their needs.
Special assistance: practical info
Passengers with reduced mobility who travel alone may apply for special assistance to help them move about the airport. In this case, assistance provider Facilicom Airport Service will see to it that you’re brought to the gate in a wheelchair.
Don’t forget to request this service at least 48 hours in advance of your scheduled departure time through your airline or travel agent.
>> Airline contact details
During this COVID19 period, only passengers are authorized within the terminal building. If you, as wheelchair user, are accompanied by someone who is not travelling him or herself, this person is however allowed to take you through the temperature check. So you can say goodbye to each other in the departure hall.
After checking in your luggage, you can go to the Special Assistance reception desk for further assistance. You can find the desk in the departures hall, near check-in row 1 next to Travelex.
Your request for assistance must be submitted to your airline no later than 48 hours prior to your scheduled departure time. If we receive your request later, we will, of course, still do our utmost to assist you but do bear in mind that the waiting time may be longer. If your request is made less than 90 minutes before your scheduled departure time, we will, of course, do the best we can, but we cannot guarantee that you will arrive at your gate in time for boarding. Unfortunately, we are unable to accept any requests submitted less than an hour before the scheduled departure time.
The PRM service at the airport is provided in conformity with Regulation (EC) No 1107/2006 of the Parliament and of the Council of 5 July 2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air.
The general security rules also apply to PRM passengers. At the Special Assistance reception desk, you can prepare for the security check at your own pace. An assistant will guide you through the screening process and take you straight to the gate or to a waiting room, depending on the timing.
Our team as well as the cabin crew can help you board the plane. Please let them know what you prefer.
Also inform your travel agent or airline in advance if you bring and use your own collapsible or powered wheelchair. Please ask them about special arrangements or any rules that may apply. This is also important for the airport of destination.
Passengers with reduced mobility who travel accompanied can borrow a wheelchair from the Special Assistance desk. You may leave the wheelchair at the gate.
If you are in need of special assistance but can’t get to the Special Assistance desk in the departures hall yourself, there are several PRM Help Points with intercom at the airport. You can find them in the following locations:
If you travel to the airport in your own car, you can leave it in one of the car parks while you’re away. Every car park has dedicated parking spaces marked with the customary disabled parking only sign.
These spaces are located as closely as possible to the exits of the car parks. Don’t forget to display your official disabled parking permit!
As a general rule, dogs are not allowed in the airport terminal building. For assistance dogs we gladly make an exception: they are welcome to Brussels Airport.
If you want to know if your dog is allowed in the cabin of a particular flight, please check with your travel agent or airline beforehand.