Passengers with reduced mobility

  • Special assistance: Practical information
  • Assistance dogs

Passengers with reduced mobility

At Brussels Airport, we aim to help our passengers with reduced mobility (PRM) in the best way possible, tailored to their needs.

Special assistance: practical info

The PRM service at the airport is provided in conformity with Regulation (EC) No 1107/2006 of the Parliament and of the Council of 5 July 2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air.

Passengers with reduced mobility who travel alone may apply for special assistance to help them move about the airport. In this case, assistance provider Axxicom Airport Caddy will see to it that you’re brought to the gate in a wheelchair.

Don’t forget to request this service at least 48 hours in advance of your scheduled departure time through your airline or travel agent. 

>> Airline contact details

After checking in your luggage, you can go to the Special Assistance reception desk for further assistance. You can find the desk in the departures hall, near check-in row 1 next to Travelex.

Security and wheelchairs

The general security rules also apply to PRM passengers. At the Special Assistance reception desk, you can prepare for the security check at your own pace. An assistant will guide you through the screening process and take you straight to the gate or to a waiting room, depending on the timing.

Our team as well as the cabin crew can help you board the plane. Please let them know what you prefer.

Also inform your travel agent or airline in advance if you bring and use your own collapsible or powered wheelchair. Please ask them about special arrangements or any rules that may apply. This is also important for the airport of destination.

 Passengers with reduced mobility who travel accompanied can borrow a wheelchair from the Special Assistance desk. You may leave the wheelchair at the gate.

Help points with intercom

If you are in need of special assistance but can’t get to the Special Assistance desk in the departures hall yourself, there are several PRM Help Points with intercom at the airport. You can find them in the following locations:

  • Parkings: parking P3 Holiday, level 2 (departures)
  • Drop-off zone: next to the ticket machine, near the 4 parking spaces for the disabled
  • Busstation: at platform C
  • Trein: near the elevators

Parking spaces for the disabled

If you travel to the airport in your own car, you can leave it in one of the car parks while you’re away. Every car park has dedicated parking spaces marked with the customary disabled parking only sign.

These spaces are located as closely as possible to the exits of the car parks. Don’t forget to display your official disabled parking permit!

Assistance dogs and guide dogs for the blind

As a general rule, dogs are not allowed in the airport terminal building. For assistance dogs we gladly make an exception: they are welcome to Brussels Airport.

If you want to know if your dog is allowed in the cabin of a particular flight, please check with your travel agent or airline beforehand.