| Description |
Mission
Treat all in- and outgoing calls, emails and all other tasks related to all types of clients at Front- or Back Office Level, respond to questions and demands, as a first point of contact, in line with the Call Centres objectives and procedures in order to guarantee an excellent customer service and maximize customer satisfaction
Main Tasks
Offer helpdesk service to all type of clients by means of answering specific questions, working out and offering solutions in order to meet the clients? needs.
Prepare travel routes and make reservations on the company?s and partner airlines? network for all types of clients.
Create and follow up reservation files (e.g. follow up changes in flight schedule changes, adapt reservations,?) in order to inform the client about changes and adapt customer data when needed.
Answer questions referring to the company?s products, make updates, find and offer solutions to the client in order to meet the clients? needs in a correct and timely way and to achieve the premised SLA?s
Write out award tickets and send them if necessary, in order to deal with administrative files for the company and third parties
Participate actively in a positive state of mind in all training sessions, briefings and side-by-side coaching in order to improve his performance in terms of productivity and quality.
Your Profile
Speaks fluently Dutch, French an English
Knowledge of Italian, Spanish an German are appreciated and any other language is an asset
Geographical knowledge (for re-routings).
Microsoft office
In-house training on the applicable reservation system (axsRes / Pars), processes and procedures is provided
Do you recognise yourself in this profile? Please apply online via: http://www.brusselsairlines.com |
