Mission, Vision & Values


We shape, develop & operate Brussels Airport as the preferred multimodal hub connecting Brussels, Belgium, Europe and the world.

We offer convenience and experience to passengers and support airlines & business partners to realise their ambitions.

We create sustainable shareholder value, build a constructive relationship with our neighbours and offer our employees a great place to work. 



  • We have a clear vision where we want to go. 
  • We share knowledge and align the organisation towards common goals.
  • We encourage leadership at all levels of the organisation. 
  • We create an environment that empowers and enables our people to perform at their best.
  • We play a leadership role in the Brussels Airport community.

Customer Focus

  • We develop a superior understanding of the needs of our customers.
  • We make satisfying our customer needs  our first priority.
  • We realize that different customers have different needs and act accordingly.


  • We always try to do the 'right thing'.
  • We are honest and straightforward with each other.
  • We are principle-based in our decisions.


  • We strive to be the best at what really matters. 
  • We set stretching and challenging goals.
  • We have a healthy dissatisfaction with the status quo.
  • We hold our people accountable and reward them for delivering results.


  • We balance the needs for short-term results with long-term success.
  • We take the environmental, economic and social impact of our actions into account.



We connect

  • We outperform European traffic growth
  • We are the Star Alliance Hub in Western Europe
  • We have advanced landside connectivity

We develop

  • We have best practice infrastructure
  • We develop the Airport Village concept
  • We are recognized as an essential economic growth engine in Belgium

We care

  • We are rated by our customers as the airport of choice
  • We are a customer intimate company
  • We are an environmentally conscious airport and a good corporate citizen

We do

  • We realise increased efficiency with our business partners
  • We drive excellence in airport standards, processes & services
  • We are engaged & proud to work for Brussels Airport Company



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