Reservation & Tickets
- How to make, change or reconfirm a reservation ?
- How to get a refund on a ticket ?
- My children are travelling alone to family abroad. How do I proceed? And how will the children be accompanied?
- What about flying in bad weather ?
- Where can I download the Brussels Airport timetable ?
Check in
- Can I check in online ?
- How long before my flight should I arrive at the airport ?
- What should I do if I am too late to check in ?
- I arrived too late at check-in owing to circumstances beyond my control. What to do ?
- How much time should I provide to get through security ?
- Is there a time-limit to pass through passport control ?
- Is there a time-limit for being present at the gate ?
- Can I use Fast Lane ?
Baggage
- How many pieces of hold baggage am I allowed to take ?
- What are the maximum dimensions for hold baggage ?
- What is the maximum baggage allowance ?
- Where on my ticket is the baggage allowance mentioned ?
- How many pieces of hand baggage am I allowed to take ?
- What are the maximum dimensions for hand baggage ?
- What is the weight allowance for hand baggage ?
- Is it possible to take more baggage weight than the allowance mentioned on the ticket ? And how do I proceed ?
- Is it possible to take a suitcase of over 32 kg? How should I proceed ?
- Can I take outsize baggage (surf board, bike, contrabass, skis, golf bag,) ?
- Where do I check in oversize baggage ?
- Can I use internet check-in and still take hold baggage ?
- Where do I pay for excess baggage ?
- Can I take my cat, dog or other pet as hand baggage ?
- Can I take my cat, dog or other pet as hold baggage?
- Should / can I lock my hold baggage ?
- Which items may NOT be carried in the hand baggage ?
- Which items may NOT be carried in the hold baggage ?
Travel documents
- Which identity papers does an adult need to travel abroad ?
- To which countries may I travel with my Belgian identity card?
- Which identity papers does a child between 0 and 12 years need to travel?
- Which identity papers does a child between 12 and 18 years need to travel?
- Which conditions should my identity card meet?
- Am I allowed to travel with a temporary identity card?
- Is a Belgian minor still allowed to travel with the white paper identity card?
- What are the conditions my passport has to meet ?
- Do I need a visa for my trip to ... ?
- What documents do I need to travel to Belgium ?
- Do I need a visa for my trip to the USA ?
- I'm going to visit several countries. How do I proceed to obtain the necessary visas ?
- How/where do I apply for an identity card ?
- How/where do I apply for a passport ?
- Can I have more than 1 passport ?
- How/where should I apply for a visa for my trip to ... ?
- How much time does it take to get a new identity card ?
- How much time does it take to get a passport ?
- How much time does it take to get a visa ?
- I do not have the Belgian nationality. Which travel documents do I need to be allowed to travel to... ?
- I urgently need to travel abroad. How much time will it take to get a passport?
- I urgently need to travel abroad. How much time will it take to get a visa ?
Cargo
- I would like to ship some goods as airfreight. How do I go about it and how much will that cost?
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I would like to ship an unaccompanied pet by plane. How do I proceed?
Miscellaneous
- What can I import in Belgium when I get back from a trip ?
- I am awaiting a postal shipment from abroad. It would have been blocked at Brussels Airport. Where can I get more information ?
- I am taking goods home, outside the European Union. How can I obtain refund of the VAT ?
- How much cash money can I take with me ?
- I suffer from fear of flying. How do I deal with it?
